We respect the privacy of every person that comes into contact with CandidRecruits Ltd and are committed to ensuring a safe online experience for every person who visits https://www.candidrecruits.co.uk We would now like to outline our privacy policy to you.

 

Who are we and what do we do?

CandidRecruits Ltd is a registered English company with registered company number: 10916887, whose registered office is at 28 Marina Avenue, New Malden, KT3 6NQ. Our website is www.candidrecruits.co.uk.

If you would like to get in touch please contact us via enquiries@candidrecruits.co.uk or by post to our registered address. Further details of the registration are available at www.ico.org.uk/

 

CandidRecruits Ltd is referred to as “we”, “us” or “our” in this privacy policy

About the Policy (Interpretation)

This policy will describe our approach to any personal information that we might collect from you directly or indirectly by telephone, email, in letters and other correspondence or in person. This privacy policy sets out your rights in respect of our processing of your personal information and this policy also applies where we are acting as a data controller for “Clients” using our service for market research support and for “Participants” who participate in Market Research.

This Privacy Policy will inform you of the nature of the personal information about you that is processed by us and how you can request that we delete, update, transfer it and/or provide you with access to it.

This Privacy Policy only applies to use of your personal information obtained by us, it does not apply to your personal information collected during your communications with third parties.

 

Any reference to “data”, “data controller” and “personal data” are as described in Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regards to the processing of personal data and on the free movement of such data, known as General Data Protection Regulation (GDPR).

Confidentiality and security of your personal information (Your security)

We are committed to keeping the personal information you provide to us secure and we will take reasonable precautions to protect your personal information from loss, misuse or alteration. We have implemented information security policies, rules and technical measures to protect the personal information that we have under our control from:

 

- unauthorised access

- improper use or disclosure

- unauthorised modification

- unlawful destruction or accidental loss.

 

All of our employees and data processors (i.e. those who process your personal information on our behalf, for the purposes listed above), who have access to, and are associated with the processing of personal information, are obliged to respect the confidentiality of the personal information of all users of our Services.

 

The transference of data over the internet is inherently insecure, and we cannot guarantee the security of information sent over the internet, we do however ensure that all data we send is encrypted, to minimise these risks.

 

By using the CandidRecruits Ltd website, you consent to the data practices described in this statement.

 

When and what personal information do we collect and how do we use it?

We may collect data from you in the following circumstances:

 

• In the case of Participants, when you participate in market research with us

• In the case of Participants, when you provide information to us within the detailed questionnaire carried out by our suppliers or on occasion by ourselves

• In the case of Participants, when you provide additional information on the phone, in person or online

• In the case of Clients, when you provide us with information on the phone, in person or online, when commissioning us or requesting information from us when you are considering commissioning us to undertake market research on your behalf

• When you visit our Website

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Participant data and Market Research

 

Participant Data includes any and all information you provide us with during the course of any market research study. Generally this will be in the form of answers to a market research questionnaire. We provide this information to end Clients in an edited and user-friendly format, so as to provide them with actionable data or insights for their projects.

We process market research and only send this to end Clients on an anonymised basis unless you give your express consent for your personal details to be passed on to them. We may share your anonymised data with our research partners purely for market research purposes.

 

Either of the above forms of data may include information which was communicated electronically, in writing, in a meeting or on the phone.

 

 

We are entitled to process any personal data detailed here where necessary:

 

• To Comply with legal obligations which we are subject to

• To establish or defend any legal claims in order to protect our or your legal rights or the legal rights of other interested parties

• To maintain or obtain our own insurance coverage or obtain professional advice

• To otherwise manage business risks (including the risk of having the same Participant for a Client more than once)

• To process any agreed incentive payments for Market Research studies you participated in for us according to the personal details you have provided (ie. Bank details)

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All information obtained from you is treated as private and confidential. To prevent unauthorised access or disclosure, suitable physical, electronic and managerial procedures are in place.

Everyone processing personal data on behalf of CandidRecruits Ltd must do so in accordance with this policy.

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Client Data

 

The data we hold may include any business or other confidential information provided by you or your agencies, on calls, in person or online, when commissioning or considering commissioning CandidRecruits Ltd to undertake market research on your behalf.

We use your data to manage our relationship with you, to manage the contracted work, to manage payment and to comply with legal or regulatory obligations.

 

Website Data

 

Website Data may include your email address, IP address, browser type and version, source of referral, length of visit, location, pages you view, and general use of our Website.

We may process Website Data to analyse access to, and use of our Website by Clients and Participants. We do this so that we can monitor, track and improve our Website and the services we provide.

 

Use of Cookies

 

A “cookie” is a small, often encrypted text file, located in your web browser directory. A cookie has text, which often consists of a string of numbers and letters that uniquely identifies your computer, but it can contain other information as well. Cookies are often used by web pages to help users navigate their websites efficiently and perform certain functions within the login or page. Our website was created via Wix.com. You can view the privacy policy of this service provider at https://www.wix.com/about/privacy

 

The legal bases we use for processing personal information

The GDPR needs us to depend on one or more lawful bases to use your personal information. The bases listed below are those we consider relevant:

 

• Where you have provided your consent to third parties for us to use your personal information (for example, we will ask for your consent either directly or through third parties to send you material by telephone / post / email and we could ask for your explicit consent to gather special categories of your personal information).

• Where there is a legitimate interest in us doing so if it is reasonably necessary to achieve our or others’ legitimate interests, as long as the processing is balanced, fair and does not unduly impact your rights.

• Where personal information is necessary in order for us to comply with a legal obligation (for example, where we are obliged to share your personal information with regulatory bodies, which govern our work and services).

 

 “Legitimate Interests” means our interests in conducting and managing our business.  For example, we have an interest in making sure our market research confirmation letters are relevant for you, so we may process your information to send you information that is tailored to your interests

 

Information we disclose:

We share your personal information with a variety of third party service providers to assist us with customer insight analytics, we also share your personal data within CandidRecruits Ltd.

 

We may disclose information about you to any of our employees, suppliers or sub-contractors insofar as is reasonably necessary for carrying out the purposes set out in this Privacy Policy..

This may include allowing our suppliers and sub-contractors access to your personal information where we have “outsourced” functions, for example, pre-checking. However, any use by such suppliers or sub-contractors will be strictly limited and conducted in accordance with our instructions.

We can exchange information with others to protect against fraud, credit risks, or other similar business risks where it is in our or your vital interests to do so. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the Third Party Data Partners under GDPR and the law.

 

Retaining Data:

 

Personal data that we process for any purpose will not be kept for longer than is necessary for that purpose. The length of time we hold your personal information varies depending upon its use and the type of information. We consider the amount, nature, and sensitivity of the personal data and the potential risk of harm, to determine the appropriate retention period.

 

Whilst it is not possible to specify precisely in advance for how long your personal data will be retained, we will retain your personal data for a minimum of 12 months and a maximum of 7 years.

 

We will always let you have a copy of personal information we have about you, if you request it. If you wish, you may correct or remove it. Instructions about how to do this are available from: enquiries@candidrecruits.co.uk. If you become aware of any inaccuracies or errors please let CandidRecruits Ltd know by contacting: enquiries@candidrecruits.co.uk as we must keep your personal data accurate.

 

Details of our data retention policy are available on request.

 

Your rights

 

You, as the data subject, may request deletion of your data at any time in writing, subject to any overriding legal requirement for its retention. This can be in writing to us at our above stated address or alternatively you can send an email to enquiries@candidrecruits.co.uk.

 

You can modify or withdraw your consent at any time by notifying us, although please note this may affect the extent to which we are able to provide our services to you or interact with you in future whether as a Client or Participant.

 

Please note that we are not permitted under our commitments to Clients to send a Participant or Participant information to them more than a certain number or times for market research. For this reason, we reserve the right at all times to retain relevant information required to ensure that we meet this commitment, particularly in relation to records of previous attendance at market research.

 

If you have a concern about the way we are collecting or using your personal data, if we do not address your request, or fail to provide you with a valid reason why we have been unable to do so, you have the right to contact the Information Commissioner’s Office to make a complaint, quoting our ICO reference number: ZA379007

 

How to contact us?

 

If you have any questions about this Privacy Policy or want to exercise your rights set out in this Privacy Policy, please contact us by:

• sending an e-mail to enquiries@candidrecruits.co.uk or

 

Changes to our Privacy Policy

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We may update this privacy policy from time to time by posting a new version on the CandidRecruits site. You should check this page occasionally to ensure you are happy with any changes.